FAQ

Q: Do you ship internationally?

Currently, we only ship within the United States. We will ship to Alaska or Hawaii for an additional fee.

Q: What is your return policy?

We accept returns within 14 days of delivery on unused items in original condition. The cost of return shipping is the responsibility of the customer, if the item is without defect. In this case, the cost of return shipping will be deducted from the refund amount. You can get more details about shipping, returns, and exchanges here.

Q: How do I start a return or exchange?

Within 14 days of date of purchase, send an email to support-at-naturalartisanhome.com with email subject [RETURN REQUEST – Order number_______] You can get more details about shipping, returns, and exchanges here.

We’ve made you a list of some frequently asked questions in order to make your shopping experience better. Please feel free to contact us anytime with any further inquiries!

General Questions

1. What makes Natural Artisan Home products unique?

Each piece is handcrafted in Vietnam using traditional techniques passed down for generations. We partner directly with artisans to ensure quality, authenticity, and ethical sourcing.

2. Where are your products made?

All of our items are made in several traditional handicraft villages and by some independent workshops Vietnam by skilled craftspeople. Artisan makers primarily use natural, locally sourced materials like rattan, seagrass, bamboo, water hyacinth, and mother of pearl.

3. Are all your products handmade?

Yes! Every item in our collection is handcrafted, so slight variations in size, shape, or color are part of what makes each piece unique.

Shipping & Delivery

4. Do you offer free shipping?

We currently offer free shipping on all orders of $75 or more. For orders under that amount, we offer $9.95 flat rate shipping anywhere in the continental 48 states.

5. How long will it take to receive my order?

Orders are typically processed within 1–2 business days, and most orders received before 12pm CST will ship same day! Shipping times vary depending on location but usually range from 3–7 business days.

6. Do you ship internationally?

Currently, we only ship within the contiguous 48 United States.

7. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number.

8. Do you offer expedited shipping?

We don’t specifically offer expedited shipping as an option on our website. Most products are shipped with UPS Ground. If you are in need of this service, you may contact us to work something out. You can get more details about shipping, returns, and exchanges here.

Returns & Exchanges

9. What is your return policy?

We accept returns within 30 days of delivery on unused items in original condition. The cost of return shipping is the responsibility of the customer, if the item is without defect. In this case, the cost of return shipping will be deducted from the refund amount. You can get more details about shipping, returns, and exchanges here.

10. How do I start a return or exchange?

Within 14 days of date of purchase, send an email to support-at-naturalartisanhome.com with email subject [RETURN REQUEST – Order number_______] You can get more details about shipping, returns, and exchanges here.

11. What if my item arrives damaged?

Should your items arrive damaged or defective in any way, email us right away at support-at-naturalartisanhome.com to organize an exchange. We will cover the cost of shipping, should you receive a damaged or defective item. You can get more details about shipping, returns, and exchanges here.

Product Info & Care

12. What materials are used in your products?

We use natural materials like seagrass, water hyacinth, bamboo, rattan, and mother of pearl—sustainably sourced and carefully crafted. You can read more about our materials here.

13. How do I care for my baskets and trays?

Wipe with a dry or slightly damp cloth. Avoid soaking or placing in direct sunlight for extended periods to preserve color and shape.

14. Are your products food safe?

All of our products that are specifically intended for food service, like our bamboo bowls, are food safe. Other decorative trays, charger plates, and other items are not intended for direct food contact or food service.

15. Can I use your trays as wall decor?

Yes! Many of our decorative trays, plates and placemats double as decorative wall hangings! They can be easily displayed with hooks, or will stick to most walls with command strips.

Orders & Accounts

16. Do I need an account to place an order?

No, you can checkout as a guest, but creating an account allows you to track orders and view your history

17. Can I change or cancel my order?

Usually, If your order hasn’t shipped yet, we can try to accommodate changes. Contact us as soon as possible.

18. Do you offer gift cards?

We do not currently offer gift cards, but we may offer that feature in the future, so stay tuned!

19. Can I add a gift message to my order?

Our products make great gifts! During checkout, there is a box where you may enter a customized message to the gift recipient!

Wholesale & Custom Orders

20. Do you offer wholesale?

Yes! If you’re a shop, interior designer, or other professional interested in stocking our products, visit our Wholesale Storefront on Faire, or email us at support@naturalartisanhome.com.

21. Can I request a custom size or design?

We do not currently accept custom orders at this time. We locally warehouse our products in the USA, and they all come from many Artisan makers and Craft Villages in Vietnam, so the journey is long!